Support - ZenkoPro

Get Help Quickly

At ZenkoPro, we're committed to providing excellent customer support. Whether you're experiencing technical difficulties, have questions about features, or need assistance with your account, our support team is ready to help.

We strive to respond to all inquiries promptly and provide clear, helpful solutions to get you back to enjoying your ZenkoPro experience.

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Email Support

Send us a detailed message about your issue, and we'll get back to you as soon as possible.

Namrata.kodnany@icloud.com

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Phone Support

Speak directly with our support team for immediate assistance with urgent issues.

+1 (573) 780-1428

🕒 Support Hours

Monday - Friday: 9:00 AM - 6:00 PM (EST)

Saturday: 10:00 AM - 4:00 PM (EST)

Sunday: Closed

Email support is available 24/7. We'll respond within 48 hours during business days.

What Information to Include

To help us assist you more effectively, please include the following information when contacting support:

Device Information: Your device model and iOS version
App Version: The version of ZenkoPro you're using
Issue Description: A detailed description of the problem you're experiencing
Steps to Reproduce: What you were doing when the issue occurred
Screenshots: If applicable, screenshots can help us understand the issue better

Common Support Topics

Our support team can help you with a wide range of topics including:

Account Issues: Problems with your User ID or account access
Coin Purchases: Questions about buying coins or transaction issues
App Performance: Technical issues, crashes, or slow performance
Feature Questions: How to use specific features or AI analysis tools
Data Concerns: Questions about data storage or privacy
General Inquiries: Any other questions about ZenkoPro

Response Time

We're committed to providing timely support:

Email Responses: Within 48 hours during business days
Phone Support: Immediate assistance during support hours
Critical Issues: Priority handling for app-breaking problems
General Questions: Typically resolved within 1-2 business days

Additional Resources

Before contacting support, you might find these resources helpful:

Privacy Policy: Learn about our data practices and privacy commitments
Terms of Service: Understand your rights and responsibilities as a ZenkoPro user
App Store Reviews: See what other users are saying and get tips from the community
iOS Settings: Check your device's notification and privacy settings for ZenkoPro

Technical Support